How do restaurants get more genuine Google reviews they can plan for?
The best moment for a review is at payment: your guest receives a high-quality card with two equal QR codes — one scan leads to your Google profile, the other directly to you. Happy guests review in seconds; complaints reach you privately before they go public. No star filter, no review gating — and StarDesk shows you what works, without linking your Google account.
Benefits for your industry
- The payment moment as touchpoint — card with the bill, table display or receipt insert
- Rush-hour ready — one scan, no typing; no staff training needed
- Complaints land in your private inbox first — not on Google
- Safety Score™ prevents suspicious review spikes after events or promotions
FAQ
When should the team hand over the card?
At payment or with the bill — your guest has just formed their opinion and has two minutes to spare. A neutral line like "We'd love your feedback" is enough; the card explains itself.
What happens if a guest was unhappy?
Both codes sit side by side as equals — an unhappy guest can review publicly too. In practice, many choose the direct line instead: criticism lands in your private inbox and you respond personally — often before it becomes a public one-star review. That is not filtering; it is an additional offer to talk.
Does this work with high volume and walk-in guests?
Especially then. The flow costs your team zero extra time, and the Safety Score™ tells you how many cards per month fit your profile — so growth looks natural to Google even on packed nights.
Is inviting reviews via card allowed in hospitality?
Yes — as long as the ask is neutrally worded and there is no reward for positive reviews (no "5 stars = free espresso"). That is exactly how SmarterStars is built. Not legal advice.