How do medical and therapy practices get more genuine Google reviews they can plan for?
The best moment for a review is reception after the appointment: patients receive a high-quality card with two equal QR codes — one scan leads to your Google profile, the other directly to you. Happy patients review in seconds; criticism about wait times or explanations reaches you privately before it goes public. No star filter, no review gating — and StarDesk shows you what works, without linking your Google account.
Benefits for your industry
- Reception after the appointment as touchpoint — card at the desk, in the waiting room or with billing
- Front desk stays unburdened — one scan, no typing; no extra training for admin staff
- Complaints about scheduling, explanations or wait times land in your private inbox first
- Safety Score™ prevents suspicious review spikes after practice openings or relocations
FAQ
When should reception hand over the card?
Right after the appointment, as the patient leaves — the experience is fresh and the phone is usually already in hand. A neutral line like "We'd love your feedback" is enough; the card explains itself.
What happens if a patient was unhappy with their treatment?
Both codes sit side by side as equals — an unhappy patient can review publicly too. In practice, many choose the direct line instead: criticism lands in your private inbox and you respond personally — often before it becomes a public one-star review. That is not filtering; it is an additional offer to talk.
Does this fit sensitive topics like diagnosis or therapy progress?
The card asks for a review of the practice — not medical details. Criticism about scheduling, reception or explanations can stay private; medical content does not belong in a Google review anyway. Your team does not need to discuss diagnoses.
Does this work with high patient volume?
Especially then. The flow costs your front desk zero extra time, and the Safety Score™ tells you how many cards per month fit your profile — so growth looks natural to Google even on packed clinic days.